Privacy Policy

Data Security

All transaction information is encrypted using 128-bit SSL (Secure Sockets Layer) certificates. No cardholder information is ever passed unencrypted. We use SSL encription to protect your personal information online and restrict access in our own premises.Your transaction information and customer card information is secure even from our own employees because our systems never display the full card numbers, even on administration screens. We do not store any credit card details in our system and if you purchase more than once you will need to enter the details again.We rely on third-party service providers for the physical security of some of our computer hardware. We believe that their security is adequate. Whilst we use industry standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline.

Information Collection & Use

Personal Information

When you register or order from this site the personal information you give including your name, address, email address and contact telephone number are used to fulfill your order, billing purposes and to communicate with you regarding your order. We do not use this information for direct marketing purposes or to gain product reviews. We do however, partner with third parties to deliver your order and therefore pass your name, delivery address, email and phone number to the courier service or supplier who delivers on our behalf. If you wish us to REMOVE this data from our system please email us [email protected] and we will do so within a reasonable timescale.


Cookies are small pieces of information that are stored on your computer when you visit some web sites. Aquahot uses cookies to make our website easier for you to use. If you do not accept cookies you can browse on our site but will be unable to purchase. Most browsers allow you to turn off cookies. To do this look at the "help" menu on your browser. By continuing to use our website you are consenting to our use of these cookies

We use Google Analytics for information to understand how our website is being used and all the data seen is anonymous. We also use Third Party Targeting Cookies or Advertising Cookies. These help us monitor which adverts are seen and help to ensure that adverts directed to you are relevant. They also remember that you have visited our website and are used to limit the number of times you see an advertisement to help us measure the effectiveness of our advertising campaigns. We currenly use the advertising partners Google Adwords and Microsoft Ad Centre. We cannot prevent social buttons such as Facebook and Twitter or other external domains from collecting information on your usage of our site if you are logged into theirs at the same time.

Nature of Data Held

COOKIE nameCOOKIE Description
CARTThe association with your shopping cart.
CATEGORY_INFOStores the category info on the page, that allows to display pages more quickly.
COMPAREThe items that you have in the Compare Products list.
CURRENCYYour preferred currency
CUSTOMERAn encrypted version of your customer id with the store.
CUSTOMER_AUTHAn indicator if you are currently logged into the store.
CUSTOMER_INFOAn encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDSStores the Customer Segment ID
EXTERNAL_NO_CACHEA flag, which indicates whether caching is disabled or not.
FRONTENDYou sesssion ID on the server.
GUEST-VIEWAllows guests to edit their orders.
LAST_CATEGORYThe last category you visited.
LAST_PRODUCTThe most recent product you have viewed.
NEWMESSAGEIndicates whether a new message has been received.
NO_CACHEIndicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CARTA link to information about your cart and viewing history if you have asked the site.
POLLThe ID of any polls you have recently voted in.
POLLNInformation on what polls you have voted on.
RECENTLYCOMPAREDThe items that you have recently compared.
STFInformation on products you have emailed to friends.
STOREThe store view or language you have selected.
USER_ALLOWED_SAVE_COOKIEIndicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDSThe products that you have recently viewed.
WISHLISTAn encrypted list of products added to your Wishlist.
WISHLIST_CNTThe number of items in your Wishlist.