Terms and Conditions

Returns/ Cancellation Policy

If you wish to cancel your order or if you are unhappy with a purchase you need to notify Aquahot in writing  (info@aquahot.co.uk) within 14 calendar days of the date of receiving the goods. Aquahot will provide a full refund of the price paid once the goods are returned. You would be responsible for returning the goods to Aquahot in good condition including all packaging or alternatively for any costs incurred by Aquahot in collecting goods. 

If you want to cancel your order or change any details before we have despatched please call us on 01751 411965 and we will issue a full refund immediateley or update any details.

Faulty Products

If you are unfortunate enough to experience a problem with your product you must contact Aquahot on 01751 411965 or by email info@aquahot.co.uk before taking other any other action. This is for a practical reason as experience has shown that issues can often be resolved without the need to return or un-install the product. If, after contacting Aquahot, you do need to return an item because it is faulty, Aquahot will, at its discretion, either repair the goods or exchange the goods or provide a refund of the full price paid. Aquahot will also refund all additional carriage charges relating to the delivery and return of the faulty item. Incorrect Items Dispatched If the wrong item is dispatched due to an error on the part of Aquahot, we will replace the item and provide a full refund of all additional carriage charges relating to both the delivery and return of the incorrect item.

Damaged Items or Shortages

Claims relating to damage or shortage on delivery must be made in writing (email or fax are acceptable) within 5 days of delivery.

Consequential Losses

We regret that we cannot be held responsible for any consequential or indirect losses (economic or loss of profits or otherwise). In particular, Aquahot strongly advises you not to book trademen to carry out installation of products in advance of delivery, and cannot be held responsible for any costs arising from, but not limited to, such a scenario.


Delivery is typically next day for smaller items and 2-3 days for larger items that have to be delivered on a pallet. Orders are normally completed within one week of placing an order. Any delivery dates specified by the Company for delivery of the Goods are intended to be an estimate only. The Company shall not be liable for any loss, whether direct or consequential, arising directly or indirectly out of any delay in the delivery of the Goods.


The price for the Goods shall, unless otherwise agreed, be the price displayed on the web-site and be exclusive of VAT and carriage (where applicable)

Errors & Omissions

The information displayed in this site is correct to the best of our knowledge. However Aquahot absolutely reserves the right not complete any orders for whatever reason including, but not limited to, any errors in product pricing or availability. We will endeavour to contact you as soon as we are aware that we may be unable to fulfil an order.

The Contract

The Contract shall be on these Terms to the exclusion of all other terms and conditions, including any terms and conditions that are purported to be included or applied by the Buyer. Terms and conditions contained in communications from the Buyer will not form part of the Contract.

Export Restrictions

Aquahot does not export products outside the UK. If a product bought in the UK is subsequently exported outside the UK by the buyer, this would be entirely at the risk of the buyer and Aquahot would not be liable for any costs, whether direct or consequential, arising either directly or indirectly from the product having been so exported. In particular the buyer should be aware that UK manufacturer's product warranties are normally only valid in the UK. If a product fails whilst under warranty outside the UK then Aquahot would not be liable for any costs or risks associated with returning the product to the UK or with subsequently re-exporting the product.

Statutory Rights

These conditions are in addition to your statutory rights.


Privacy & Security

Data Security

All transaction information is encrypted using 128-bit SSL (Secure Sockets Layer) certificates. No cardholder information is ever passed unencrypted. We use SSL encription to protect your personal information online and restrict access in our own premises.Your transaction information and customer card information is secure even from our own employees because our systems never display the full card numbers, even on administration screens. We do not store any credit card details in our system and if you purchase more than once you will need to enter the details again.We rely on third-party service providers for the physical security of some of our computer hardware. We believe that their security is adequate. Whilst we use industry standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline.

Information Collection & Use

Personal Information

When you register or order from this site the personal information you give including your name, address, email address and contact telephone number are used to fulfill your order, billing purposes and to communicate with you regarding your order. We do not use this information for direct marketing purposes or to gain product reviews. We do however, partner with third parties to deliver your order and therefore pass your name, delivery address, email and phone number to the courier service or supplier who delivers on our behalf. If you wish us to REMOVE this data from our system please email us info@aquahot.co.uk and we will do so within a reasonable timescale.


Cookies are small pieces of information that are stored on your computer when you visit some web sites. Aquahot uses cookies to make our website easier for you to use. If you do not accept cookies you can browse on our site but will be unable to purchase. Most browsers allow you to turn off cookies. To do this look at the "help" menu on your browser. By continuing to use our website you are consenting to our use of these cookies

We use Google Analytics for information to understand how our website is being used and all the data seen is anonymous. We also use Third Party Targeting Cookies or Advertising Cookies. These help us monitor which adverts are seen and help to ensure that adverts directed to you are relevant. They also remember that you have visited our website and are used to limit the number of times you see an advertisement to help us measure the effectiveness of our advertising campaigns. We currenly use the advertising partners Google Adwords and Microsoft Ad Centre. We cannot prevent social buttons such as Facebook and Twitter or other external domains from collecting information on your usage of our site if you are logged into theirs at the same time.

Nature of Data Held

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.