Returns Policy If you are unhappy with a purchase which is not faulty, you may return it to Aquahot within 14 days of the date of receipt in its original condition to obtain a full refund of the price paid.  You would be responsible for returning the goods to Aquahot in good condition, or for costs incurred by Aquahot to recover the goods. 

Important Note -- Goods returned for refund in accordance with this policy should be in good, resellable condition. Aquahot reserves the right to make a reasonable deduction against the refunded amount in the event that goods are returned in an unsatisfactory condition, for example if packaging has been discarded or the product shows signs of wear and tear or damage or if the product is liable to a supplier re-stocking charge.    

Faulty Goods If you are unfortunate enough to experience a problem with your product, it is usually best to first contact Aquahot on 01664 444671 before taking other any other action. Experience has shown that issues can often be resolved without the need to return or un-install the product. If you do return an item because it is either faulty or damaged, Aquahot will, at its discretion, either repair the goods or exchange the goods or provide a refund of the full price paid.  Aquahot will also refund all additional carriage charges relating to the delivery and return of the faulty item.

Incorrect Item(s) Dispatched If the wrong item is dispatched due to an error on the part of Aquahot, we will replace the item and provide a full refund of all additional carriage charges relating to both the delivery and return of the incorrect item. 

Damaged Goods or Shortage on Delivery Claims relating to damage or shortage on delivery must be made in writing within 5 days of delivery.

Consequential Losses We regret that we cannot be held responsible for any consequential or indirect losses (economic or loss of profits or otherwise). In particular, Aquahot strongly advises you not to book trademen to carry out installation of products in advance of delivery, and cannot be held responsible for any costs arising  from, but not limited to, such a scenario.

Delivery Delivery is typically next day and orders are normally completed within one week of placing an order. Any dates specified by the Company for delivery of the Goods are intended to be an estimate only. The Company shall not be liable for any loss, whether direct or consequential, arising directly or indirectly out of any delay in the delivery of the Goods

Price The price for the Goods shall, unless otherwise agreed, be the price displayed on the web-site  and be exclusive of VAT and carriage (where applicable).  

Errors and Omissions The information displayed in this site is correct to the best of our knowledge. However Aquahot absolutely reserves the right not complete any orders for whatever reason including, but not limited to, any errors in product pricing or availability. We will endeavour to contact you as soon as we are aware that we may be unable to fulfil an order. 

The Contract The Contract shall be on these Terms to the exclusion of all other terms and conditions, including any terms and conditions that are purported to be included or applied by the Buyer. Terms and conditions contained in communications from the Buyer will not form part of the Contract.

Export Restrictions No Aquahot products are subject to export restrictions.

Statutory Rights These conditions are in addition to your statutory rights.